NullprintThis policy applies to Nullprint subscription payments and forms part of our Terms of Service.
1. Try first, then pay
Nullprint is sold as monthly, quarterly and yearly subscriptions. Every new account can try the Team plan free for 7 days (500 profiles, 10 members, every feature included), and keeps a permanent Free plan after a trial or subscription ends. Please use the trial to confirm the software meets your needs — including compatibility with your computer, proxies and target websites — before you pay.
2. When you can get a refund
You may request a refund only if all of the following are true:
- It is the first payment on the account. Each customer can receive at most one refund, regardless of how many accounts they hold.
- You request the refund within 24 hours of payment.
- The software cannot be used because of a fault on our side (for example, you cannot sign in and activate, or profiles fail to launch), you have contacted support describing the problem, and we were unable to resolve it within 24 hours.
3. When refunds are not given
- You are dissatisfied with the results (including how a target platform treats your accounts), no longer need the Service, or don't know how to configure it.
- Payments made in cryptocurrency (including USDT and other currencies paid via MixPay).
- Subscription periods already used. We do not give pro-rated refunds for remaining days.
- Accounts suspended or terminated for violating the Terms of Service, and accounts that have filed a chargeback.
4. How refunds are paid
Approved refunds are returned to the original payment method, usually within 5–10 business days of approval, depending on the payment provider's processing time. Fees that the payment provider does not return will be deducted from the refund. Once a refund is completed, the corresponding subscription is cancelled. We may ask you to verify your identity and payment details during review.
5. How to request a refund
Email [email protected] with:
- your account email;
- the payment date and amount;
- a description of the problem (please attach screenshots if you have them).
6. Disputes and chargebacks
If you have a question about any charge, please contact [email protected] first and we will look into it promptly. If you file a chargeback with your bank or payment provider without contacting us first, your account will be deactivated and you will lose eligibility for a refund. We reserve the right to submit transaction and usage records in chargeback proceedings.
7. Contact us
[email protected] · HENGCHENG LLC